Refund policy
At Label Kosa, we believe shopping should be as effortless and comforting as wearing our clothing. Below you’ll find all the information regarding our returns and exchange procedures.
Returns & Exchanges
Exchange Eligibility
Requests must be made within 7 days of delivery. Items should be unworn, unwashed, and with original tags intact. Sale items or gift vouchers are non-returnable, unless defective.
How to Initiate Return
Contact labelkosa@gmail.com or WhatsApp 9495053720 with your order number and reason. Our team will provide necessary instructions. Pack the item securely in its original packaging.
Refunds
Processed within 7 working days after inspection. Refunds are issued to the original payment method.
Exchanges
Exchange for a different size or style is available within 7 days. Replacements ship after the original item is received and inspected, subject to availability.
Damaged or Defective Items
Contact us immediately if your item arrives damaged or defective. We will provide a full replacement or refund at no extra cost.
Frequently Asked Questions (FAQ)
1. How do I track my order?
You will receive a tracking number via email or SMS once your order ships. You can track it on the courier partner’s website.
2. Can I change my delivery address after placing an order?
Please contact labelkosa@gmail.com or WhatsApp 9495053720 as soon as possible. Address changes can be made before the order is shipped.
3. Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders within India.
4. How long does it take to process a refund?
Refunds are processed within 7 working days after the returned item is received and inspected.
5. Can I exchange an item for a different style?
Yes, exchanges are possible within 7 days of delivery, subject to availability of the requested item.
6. What if my item is damaged or defective?
Contact us immediately at labelkosa@gmail.com or WhatsApp 9495053720 and we will arrange a full replacement or refund at no extra cost.
Exchange Policy
1. Exchange Window
You may request an exchange within 7 days from the date of delivery.
2. Eligibility for Exchange
Items must be unworn, unwashed, and with all tags intact. Original packaging and the invoice must be included with the return.
3. Exchange Terms
Exchanges are allowed for size or color, subject to availability. If the requested item is unavailable, store credit will be issued.
4. Refund Policy
Refunds are processed within 7 working days after inspection and will be credited to the original payment method. Please note that shipping charges are non-refundable.
5. Return Shipping
Return shipping may be prepaid by Label Kosa in certain cases. In other instances, customers may be requested to ship items back using a tracked courier.
6. Defective or Damaged Items
Please contact us immediately with photos within 2 days of delivery. We will arrange a replacement or a full refund, including shipping costs.
7. Processing Time
Inspection: 1–3 working days
Refund/Exchange processing: 7–10 working days
8. How to Initiate an Exchange
Please contact us with your order number:
Email: labelkosa@gmail.com
WhatsApp: +91-9495053720
9. Important Notes
Sale items and customized or personalized products are non-returnable. Label Kosa reserves the right to reject returns that do not meet these policy conditions.
Need Assistance?
If you have any questions or concerns, our customer care team is happy to help:
Email: labelkosa@gmail.com
WhatsApp: 9495053720